The question
Our answer
We all know that getting ISO certified comes along with complex processes. Navigating through the technical requirements of the standard proves daunting and difficult. The My ISO Genius platform, however, breaks the standard down into small, actionable steps and provides you with templates to structure your internal processes for the audit. This means companies now can get certified without the need of external consultants.
Through design thinking techniques we came up with several solutions, prototyped them and tested them with real end-users. During the Design Sprint, we went from (just) a good business case to a tangible test-version of the interface in just a couple of days. It was interesting to see that what we thought they would need, was in fact not what we thought would be the purpose of the My ISO Genius app. Initially, we thought the focus of the My ISO Genius platform should be on explaining the requirements for getting an ISO certification. However, as it turned out, end users considered it far more important to have an overview of the concrete tasks required to obtain an ISO certification.
Since the dreams and backlog are always bigger than what is realistically possible, budget and time-to-market always are limiting factors for any project. The question should therefore not be how much budget and time is needed, but how to maximise the value within the available time and resources.
Our overall experience was very pleasant. Dutch Coding Company took us along in the software development process starting with the Design Sprint. This way has really given us a focus instead of not knowing what we were doing. I have always had the feeling that Dutch Coding Company truly wanted to understand what we wanted to build and they understood our target audience. This ensured them to think along at the same level. The Design Sprint and the process of building software afterwards has provided many new insights. The collaboration was very pleasant, deadlines were met, everything was explained at a detailed level and we knew we could benefit from each other.
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Louisa Kinkel
